About Us
Roots is an online psychotherapy platform serving Arabic-speaking clients worldwide. Founded by Dr. Mohamed Taha, we offer culturally sensitive, evidence-based therapy through a trusted team of professionals. Our mission is to support emotional healing, growth, and connection through meaningful, accessible therapeutic experiences rooted in empathy.
Empowering Global Mental Health
Our Vision
Our Mission
We Care About Your Life For Better
- FAQS
Frequently Asked Questions
Find questions and answers
purchase, updates, and support.
Is my personal information kept confidential?
Yes. All the information you share with us — including session content and personal details — is kept completely confidential. Nothing is shared with anyone without your written permission.
How is my data protected?
We take your privacy seriously. All your information is stored securely and only accessible to the therapist you’re working with. We follow strict professional standards to ensure your data is safe.
Are online sessions private and secure?
Yes. Your sessions take place through private, secure links that are only shared with you. We do not record sessions, and your privacy is always respected.
How do I book a session?
You can book your session directly through the website. Just choose your therapist, pick a time that suits you, and complete the booking in a few easy steps.
How will I receive session reminders?
Reminders are sent automatically to your email address before each session. Email is our main way of contacting you, so please make sure it’s correct when booking.
Can I reschedule or cancel a session?
The session cannot be rescheduled. You can cancel a session by logging into your profile no more than 12 hours before the session. It cannot be canceled after that. please refer to our Session Rules.
What happens if I arrive late to a session?
If the session starts and you are not there by half time, the therapist will close the session, and you cannot get a refund. Please be on time to maximize the benefits of the session.
Can I contact my therapist between sessions?
Brief, practical messages (like confirming a session) are okay. But therapeutic discussions should stay within the session time for your privacy and focus.
Are emergency services provided?
No. Roots does not offer emergency or crisis support. If you’re in immediate danger or need urgent help, please contact local emergency services or a crisis hotline in your area.